Rethinking the Future of Work Post COVID-19

Throughout the pandemic, businesses struggled to ensure that employees could securely access the data and tools required to perform their jobs from their homes. However, those were simply preliminary steps suggested by cloud technology experts in a process that had already begun, one that was accelerated significantly by the pandemic: digital transformation, most notably the growing usage of cloud computing facilities and services by organizations of all kinds. 

COVID-19 accelerated the adoption of remote working and cloud-based collaboration tools such as Zoom and Microsoft Teams. The epidemic has also resulted in a major increase in Robotic Process Automation (RPA). 

Microsoft reported a massive increase in the use of Teams in the early months of the epidemic, prompting CEO Satya Nadella to declare that the business had “seen two years’ worth of digitization in two months.”  

All organization’s resources were stressed as a result of mandated remote work. Cloud technology experts can help businesses avoid disruptions caused by COVID-19 by automating repetitive, time-consuming operations, freeing up resources for other activities.  

The digital workspace evolution 

Now that remote workers make up most of the global workforce, the workspace concept has transformed into something never previously considered. 

IDC defines the linked, secure work environment called the digital workspace as “a location independent of location or time.” When building a digital workspace, a Cloud technology expert is a key technology because it enables access to data and applications from anywhere in the world. 

Synergy Research reports that cloud spending climbed by 37% in the first quarter of 2020, million in the first quarter of 2019, to $US29 billion. Public IaaS and PaaS services make up the majority of the market, according to Synergy Research. 

However, organizations often encounter various obstacles, such as unclear roadmaps, a lack of resources, and cloud compliance, which may impede the transfer to the cloud. 

Vietnam’s FPT Software has customized its own Digital Kaizen method, called “Agility,” to expedite the cloud conversion process. 

Digital Kaizen is based on the concepts of continuous improvement from Japanese philosophy. ‘Kaizen means making improvements to better the organization (zen). 

Instead of altering existing processes, use digital kaizen, which states that transformation processes have three steps: imagine big, get things done, and scale fast. Instead of a “big bang” disruption, it prioritizes a sequence of rapid wins that lay the groundwork for long-term success. 

  • Using several cloud environments to increase agility and resilience. 
  • Automating compliance; and 
  • Conducting a 3-6-month review of the entire process.

A cloud computing expert can yield a strategy that has been found to minimize time to market by helping organizations to discover relevant business cases faster. Cloud computing experts prepare the environment five times quicker, cut development time by 25–40%, and implement 15–30% costs. 

The well-architected framework from FPT Software may enhance service quality by 10% to 30%, security risk by 20% to 30%, and operational efficiency by 20% to 30%. 

FPT Software professionals using the Optimization Framework have indeed been able to decrease the total cost of ownership (TCO) of cloud services by 10% to 25% and eliminate up to 60% of significant cloud migration errors. 

Workplace automation 

Robotic process automation (RPA) software is another technology that can significantly assist an organization in being resilient post-COVID-19. This replicates repetitive specific workers and is capable of repeating them with little to no human interaction. 

According to a survey conducted by EY, organizations that used RPA solutions before to the COVID-19 problem fared better than others. 

According to EY, companies who deployed automation before the crisis are likely to encounter fewer issues while maintaining a continuous workflow, maximizing output, assisting customers, and supporting personnel. 

Additionally, automation or front office bots can scale to supply chain demand variations, which has shown to be an effective stimulant during these volatile times.” 

According to a Bain & Company poll of IT buyers, more than 80% of businesses are boosting their automation activities in reaction to Covid-19. The “virtual, digital, and automation initiatives have accelerated at an astounding rate, affecting both customer experiences and internal operations. … [and] automation took over the tasks of some people who were sent home, allowing businesses to adapt rapidly to surges in demand.” 

Cloud solution provider supporting digital transformation 

While automation can alter organizations of all types, success stories in banking, finance, retail, manufacturing, and healthcare are frequently witnessed. 

For instance, a cloud solution provider can enable a multinational bank’s operations to achieve significant efficiencies. FPT Software constructed a comprehensive automation solution on their RPA platform, akaBot, optical mark recognition (OCR) technology, and a low-code web application.

The system was delivered in six weeks and has resulted in a 60% reduction in costs and a 70% reduction in loan processing time. The number of full-time employees needed to perform this duty decreased by 90%. 

Cloud and RPA: the key to the future of work 

Cloud and RPA are two essential technologies that will dramatically affect how work is done in the future. Deloitte offered a tidy summation of the cloud’s possibilities in a 2020 report: Cloud-enabled work infrastructure will be widespread in the next decade. 

More than a place, a voyage, or a technology, the cloud is all of these and much more. This is a once-in-a-lifetime opportunity to rethink everything. To transform is the ultimate power. It accelerates constant reinvention—and provides a road for organizations to find and accomplish previously unforeseen possibilities. When it comes to cloud solution consultants, you have a path to better business opportunities. 

The result is that the RPA process is already freeing staff from many regular duties, enabling them to concentrate on more creative and productive work. Using AI and RPA, cloud solution providers prepare a future workplace that is more accessible, productive, and high-performing. One of the primary objectives for FPT Software in 2021 is the deployment of RPA and Cloud Managed Services.

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