Our engineers were finding a holistic approach that could meet all of their business needs. We realized the demand for the right IT infrastructure that powers growth and transformation for leading capital market services provider. This involved getting on a call with the client’s multiple times to identify critical pain areas and devise the right strategy to combat them.
Identifying the Need
A case in point is the client representing individuals in the financial sector who manage their hedge funds and private equity investments. As an organization with highly classified and sensitive information, protection needs to be the number one priority.
The need was to handle many end-user workstations for routine and assist the essential tasks such as asset inventory, application deployment, patch management, and OS deployment. The IT department experienced a surge of support calls, with the most common being password resets. Internal IT was also facing difficulties in avoiding data breaches. Since multiple malware attacks have occurred, it was necessary to plug all security issues so that business continued unaffected and sensitive client data remained safe.
Our engineers were finding a holistic approach that could meet all of their business needs. We realized the demand for the right IT infrastructure that powers growth and transformation for leading capital market services provider. This involved getting on a call with the client’s multiple times to identify critical pain areas and devise the right strategy to combat them.
expandFORCE Solutions
Our dedicated CloudShore team provides an industry-specific solution that could offer a public cloud-managed solution or an on-premise solution. This provided the best mix of feature sets, manageability, and security for the mobile devices while still being budget-friendly. Our senior specialists deployed enterprise-class, cloud-based directory service in their cloud-based framework. We worked with their IT consultants to manage their IT resources inventory, conduct device patch management, and OS management. We also implemented remote management services to ensure that our devices can be accessed from any venue. Later on, our team configured self-service password reset so that users could also reset their passwords on their own while not sacrificing security.
Another step was crucial as we enabled two-factor authentication (2FA) on the cloud and the on-premises resources. The business has allowed encryption and rights management to secure their sensitive documents and emails. They controlled data access by using a corporate network and M2M connections for un-enrolled devices that thrive on security.
How did the business benefit?
The hybrid approach enabled the IT team to handle the workstations while also ensuring the end-users could update themselves on new functionality and security patches. IT operations at the client’s end have experienced a significant cost reduction by introducing self-service password reset. Single sign-on is a password-free way of logging in to a device with enabled security provided to the admins to resolve core business-specific issues rather than manage internal passwords. The encryption has helped to ensure that confidential documents are still secured, at rest and during transit. AI and ML-powered advanced threat security now defend users from zero-day malware and attacks. Another main advantage has been the improved end-user efficiency by access to data and services while still complying with security and compliance regulations.
