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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at (954) 271-5970 or email us at info@expandforce.com with your question.

What is ExpandForce all about?

ExpandForce is a pioneer in outsourcing and has been providing technology-driven outsourcing solutions to global companies since the year 2006. When you outsource to ExpandForce, you can be assured of risk-free outsourcing. Several global customers have chosen to partner with us because apart from providing services, we strive to meet the business targets of our customers.

What are the services that ExpandForce offers?

Onsite Staffing Offsite Staffing
24/7 Support IT Strategy and Consulting
Dedicated Development Teams Certified Experts
DevOps Engineers Managed It Staff
IT support resources It Consultancy Expert
Cloud Computing Experts Cyber Security Expert
Cyber Security Consultants Customer software Developers

How will my project be handled if I outsource to ExpandForce?

When you outsource to ExpandForce, you can be assured of the success of your project.

  1. Project transition:   In this phase, we will implement a “Process knowledge transfer methodology” that will ensure the seamless transition of your project to our organization. Our efficient project transition minimizes the risks of outsourcing.
  2. Resource/Team Allocation: 
  3. Project management:  During the project and till its completion, you will have a single point of contact that will be responsible for communicating to you and manage every phase of the project. Our efficient project management skills have made us a favorite among global companies
  4. Customer relationship:  When you outsource to ExpandForce, you can be assured of the very best in customer relationship management. During the project, we will take feedback from you regularly and implement the same in your project.

Are your services cost-effective?

Yes. When you outsource to ExpandForce, you are assured of saving more than 40-50% of your operating costs. Although we provide our customers with cost-competitive services, we do not compromise on quality. Outsource now and get access to quality solutions while cutting down costs.

What are the qualifications that your employees hold?

At ExpandForce, we only recruit people who are graduates. All our employees hold either graduate or post-graduate degrees. We have a certified team of Microsoft, Cisco Expert. As told, we DO NOT comprise when it comes to delivering quality.

How about security at ExpandForce?

If security and privacy issues are stopping you from outsourcing, you can go ahead and start outsourcing to ExpandForce as we ensure security, privacy & confidentiality at every level of the outsourcing process. We employ the very best in security measures to assure our customers that their confidential data will be kept entirely secure.

The following is a list of some of the security measures that we adopt at ExpandForce

  • We sign a non-disclosure agreement with the client and a non-disclosure bond with our employees at the start of every project.
  • We have firewalls/VPN (Virtual Private Network) for inbound and outbound security
  • All our systems and e-mails are password protected
  • Our cabinets are fire-proof.
  • We have ‘anti-virus’ software implemented at both server and client level
  • Only our bona fide employees are allowed access into our buildings through a badge access system. We also have armed security on a 24x7x365 days basis
  • We have surveillance cameras installed throughout our premises

Top ten most popular FAQ's

Do you have adequate infrastructure and technology to support my business processes?

Yes. We use the very best and the latest in software, technology, and infrastructure. By outsourcing, you can save on investing in expensive software and technology as we use the very best in both. All our office has best-of-breed infrastructure.

Do you sign non-disclosure agreements and SLAs?

Yes. We sign non-disclosure agreements and service level agreements for every customer who outsources to ExpandForce. Outsource to ExpandForce and experience worry-free outsourcing.

If I outsource to ExpandForce, how will I be paying you?

You can pay us either by check or by wire transfer. If you would like to make payments by any other mode, then you can contact one of our sales executives.

I want to outsource to ExpandForce. What should I do?

Just fill in our contact form, with the services that you require and details regarding your project, and we will contact you shortly to take the outsourcing relationship to the next level.

Why should I outsource my support functions?

This will allow you to focus on your core business, not your support departments. Outsourcing gives your company access to a higher level of expertise than you would generally be able to afford.

How much do I pay to Expandforce when it comes to IT Outsourcing?

ExpandForce benefits include lower costs, increased efficiency, more consistent delivery. For calculating your Cost of Outsourcing please check Here

What is your payment term?

The initial payment must be made before our experts start working on your project. In the coming months, you need to pay before the starting of the next month of work. Our timely schedule serves to protect you from making overpayments.

What are your support hours?

ExpandForce is exceptional customer service oriented in this regard. We have 24-hour (Depending on the SLAs) phone support, Teams Support, and our policy is that if there are any problems with the ongoing, we will fix it by the next business day.

Please call (954) 271-5970 any time of the day for technical support or assistance or to convey a message to your project manager.

How do I hire programmers?

You can use our staff for a short while to get a project done. Or, as many of our customers do, hire our programmers for the long term as members of your IT Team. It is in ExpandForce best interest to facilitate the growth and success of our client’s businesses. As a result, we work as true partners to bring our clients the type of service they would expect from their employees.

Do you work well with my already existing staff?

Yes. The scenario of an in-house Team Leader, who assigns work to outsourcers works well. If you’re in a situation where you have work that needs to be done, but your current staff is overloaded, and the job requires high level IT Support then ExpandForce is the first call you should make.

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