Create a robust customer service environment with our Dedicated After Hour IT support that helps drive growth.
Did you know that seven out of every ten callers who hit voicemail leave no message? That means that 70% of potential new business and 70% of customers with issues will not wait until you are available. In today’s customer-centric environment, you must be available when your customers need assistance.
Customer emergencies often seem to occur in the most inconvenient times – such as in the dead of night or as you exit the workplace. On the other hand, customers don’t care if you’re closed during an emergency; they want to be treated – which is why you must be present with after-hours IT support. If having staff available 24 hours a day is not cost-effective for you, our staff may be. Our emergency call center dispatchers operate according to a scripted on-call protocol that assists us in determining the seriousness of the problem and contacting the appropriate person. Additionally, you can check your on-call schedule in real-time with an IT support services provider, ensuring that we are constantly implementing the most up-to-date guidance.
On-call in our office, we have an engineer who stays up late and gets to work on Saturday nights. This is one of our on-call engineers, who are up and available from 6 AM to 11 at night, every day, as a part of after-hours IT support. Almost all days of the week and weekends, we will meet an engineer two hours before you start and two hours after you finish work.
We have developed our after-hours phone system so that if you dial after hours, leave a message after the beep; you’ll reach the main number and choose the option to leave a message after hours for after-hours technical support. Our on-call engineer is typically answering calls us back within 15 minutes.
We also make sure to get a staff of after-hours IT support engineers who switch shifts, so no one person must stay on after-hours constantly. Instead of just a few of our engineers getting work experience, we make sure everyone can do at least some on-call work.
If you want, we will pick up your assignments after you go to work each day and progress your assignment project until you leave for the day. We will work with your Customer Relationship Management System (CRM) applications to request tickets and web-based scheduling tools to position orders that blend with IT support and maintenance services.
Maintain contact with your clients 24 hours a day, 7 days a week, using a reputable support service provider.
We provide a flexible, cost-effective after hours IT support system that satisfies the fundamental needs without additional fees.
Wow 24 hours a day, 7 days a week, resolves all consumer problems, from product details requests to technical inquiries.
We will take care of various but critical aspects of your business professionally and efficiently while saving you money.
A round-the-clock support team that converts leads to clients.
Customer support assists in retaining clients with customer care.
Attracting and retaining new and returning customers.
The IT Service Desk’s after-hours team provides a break/fix. After hours IT support remote session assistance to your end-users during off-peak hours, ensuring that your staff does not arrive at work with a mountain of voicemails, emails, and unresolved problems. Typically, after-hours services are available from 7 PM to 7 AM; but, since we have a 24/7 support desk staffed by trained agents, we can tailor our services to your specific needs. If you’re looking for someone to answer questions or an after-hours IT support to assist the internal IT department with new hires, code resets, and more, expandFORCE experts will help. Our after-hours teams offer global IT support services that follow the same procedure as our 24/7 desk, from onboarding and transitioning to preparation and quality assurance; everything is based on ITIL best practices and the service standards you need.
Additionally, expandFORCE guarantees that its offerings are flexible to meet your customers’ after-hours call support needs. We understand that change is an unavoidable part of achieving the business’s business goals and revenue targets. expandFORCE, for its part, ensures that it invests in advanced technology and facilities to support the requirements of your outsourced after-hours call support services from our headquarters.
After-hours service at the enterprise level for luxury products. After hours, IT support involves highly qualified and based in the United States customer service specialists are available 24/7 to respond to your customers’ emails and chats using your customized messaging and preferences.
Our engineers were finding a holistic approach that could meet all of their business needs.
Learn More
We proposed deploying a redundant, highly accessible architecture since their job is 24x7.
Learn More
Our experts assisted in creating a prototype, demonstrating the ability to meet their market
Learn More
Many businesses and colleges have requested their staff to work remotely in reaction to the uncertainty created by Covid-19. While …
Continue reading “Supporting Remote Workers: Quick Tips to Overcome Challenges”
Not long ago, the thought of outsourcing a bank’s IT department was unthinkable. The industry-wide opinion was that outsourcing was …
Continue reading “Understanding the Significance and Trends of IT Outsourcing for Banking Industry”
In today’s environment, virtually every business is looking for new ways to expand their technological change and, as a result, …
Continue reading “Four Steps to Outsource Software Services Effectively”
IT Service Management (ITSM) has enormous potential to expand its service components as collaboration becomes more vital within your organization. …
Continue reading “Collaboration Is the Core of Service Management Excellence”