The Covid-19 pandemic boosted global enterprise digital change. It produced a previously unheard-of necessity for enhanced digital capabilities to keep …
Why Dedicated Helpdesk Resources?
Dedicated Helpdesk Resources Process at EF
Redefining businesses with robust dedicated outsourced helpdesk resources to keep your operations running
Suppose the organization has never used a support desk before or is transitioning from one method to another. In that case, you must first create a list of the challenges you are attempting to resolve and a list of the objectives you wish to accomplish. Analyze the existing outsourced helpdesk resources networks and standard procedures; join your customer support for a day or at the very least a couple of hours; be there, see the operations from the inside, and hear about your support’s pain points.
Consider your company’s existing support processes; what are your most common support channels? These can include email, web formats, online chat, social media, community groups, and instant messengers, among others. Unlike other IT help desk companies, we make a list of the channels you have and consider outsourced helpdesk resources adding other support channels, such as allowing users to contact you through messengers they are already using within their business environment. By default, support desks provide the following roles: Administrator, Agent, and User. Apart from these positions, the outsourced helpdesk resources Help desk administrator will build custom roles.
You may organize agents into Teams based on their functional roles, departments, regions, supported goods, or other criteria to automate processes. Such outsourced IT help desk services enable you to send alerts and reports to specific user groups and automate transferring tickets from one unit to another.
Our team provides a variety of robust business IT services to small and medium-sized firms and large enterprises that need full-time or part-time outsourced helpdesk resources support desk services, software helpdesk support, customer service desk support, or full-fledged technical service resource centers. Regardless of the type of service help desk services you need, we can give you lots a turnkey solution that is comprehensive and tailored to your unique requirements.
The expandFORCE outsourced helpdesk resources are much more than a typical IT support desk; it is staffed by over 300 accredited IT professionals available to you 24x7x365. Our IT service desk solutions enable us to provide direct support to our customers — and their customers. We provide extensive IT consulting services to companies of all sizes, including year-round help desk support.
expandFORCE Services for Dedicated Helpdesk Resources
Dedicated IT Support
We have dedicated outsourced helpdesk resources for the maintenance department capable of fixing even the most complex issues.
Dedicated Network Support
We constantly optimize network efficiency and keep track of any issues that arise by detecting problems and breakdown areas.
The services we offer our customers 24 hours a day, seven days a week, help ensure better efficiency and technological scope.
Companies updating their technologies need maintenance to ensure trouble-free performance using outsourced helpdesk resources.
Administrative support for many SaaS solutions with cloud.
Processes and resources that allow to achieve superior results.
Dashboard views of SLAs to keep the service desk informed.
Why choose expandFORCE for Dedicated Helpdesk Resources?
Are you looking to provide 24-hour assistance to your customers or free up technological capital for more mission-critical tasks? Then you need outsourced helpdesk resources. However, selecting the right provider is crucial, as this service demands customer-centric attention and becomes a matter of credibility for the business.
The expandFORCE IT Support & Service Desk is operated by over 100 certified US-based IT professionals who are available 24x7x365, far beyond the capabilities of a traditional IT support desk. Our outsourced helpdesk resources blend cloud services providing urgent assistance to businesses. With year-round access to a 24-hour help desk, we provide extensive IT consulting services to businesses of any size.
expandFORCE is one of the top help desk outsourcing companies with trained IT engineers who are culturally and linguistically compatible with your company to manage a support service for internal applications and customer-facing installations with ongoing analysis and limited operational downtime.
- The Most Popular Partner for Microsoft consulting.
- Microsoft cloud partner since the year 2006.
- Offering top-notch expertise and customer service for an array of Microsoft Gold services.
- A trusted name in the business fraternity for office 365 consultancy for over a decade.
Assorted Case Studies
Our engineers were finding a holistic approach that could meet all of their business needs.Learn More
We proposed deploying a redundant, highly accessible architecture since their job is 24x7.Learn More