NOC Resources

Improve your business' agility and response to contingencies with dedicated NOC resources.

Tiers are used to classify technicians, system managers, service managers, and other members of the information technology workforce. Our team of network operations center specialists at expandFORCE can identify potential problems in advance. Remote event management enables highly efficient network operation centers to remember network issues before they occur. Hiring a network operations center technician enables developing simulations of previously resolved problems to prevent similar cases in the future. 

Level 1 (L1) engineers can analyze and troubleshoot support tickets following the defined norm. When NOC consultants cannot resolve the problem, it is escalated to an L2 engineer and then to L3 if L2 cannot resolve the issue at hand. 

Remote data management frees up staff for other activities. This involves creating documents of the work done by the network operations center technician and recording the occurrence and resolution of incidents. Instead of mundane, tedious activities such as scheduling, virus analysis, and email review, the in-house IT team will maintain, enhance, and update current functionality. 

Remote location backing up the system enables the network operations center to recover it remotely in the event of a failure. This saves a lot of money because the reconstruction is completed without calling in a third party or using the IT team. Reduced downtime and reduced reliance on internal resources translate into significant cost savings for any company. 

We focus on assessing the internal and external requirements to deliver tiered frameworks, defining workflows, and visualizing your infrastructure in support. Identify valuable metrics and create helpful reports, no matter whether you plan to build or make some modifications to your network operations center specialist. All is stored and monitored so that the IT people can refer to it. To ensure participants are trained in everything on the network, training is included in all areas.  

By hiring a NOC consultant, you can extend your company activities and save money by outsourcing parts. An operational IT team is free from administrative duties such as answering emails, freeing them to provide better service. 

Infrastructure problems divert your attention away from where it is most needed: innovating and increasing your company. Without efficient network operations center services, reoccurring support issues result in costly project delays, unending stress, and significant limitations that jeopardize your company. 

We assist you in regaining control of your shared services with a suite of NOC solutions tailored to your technology climate and operational workflow. Whether we help you from our 24×7 NOC location or optimize and build your on-premises NOCs, diligent monitoring, detecting, and assessing the service availability and efficiency of your infrastructure and support activities is critical to providing high-quality support. 

Comprehensive network, server, and access management, combined with a robust operational framework, provide extensive metrics and visibility that enable our monitoring teams to respond quickly and optimize peak support delivery. 

We take pride in ensuring continuous end-to-end network operations and management connectivity through the rapid detection and successful mitigation of incidents. Monitoring and control are available 24 hours a day, and each account is assigned a single point of contact that follows network operations center best practices. 

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