Dedicated Service Desk

Dedicated Service Desk

Maintain your critical business operations with our team of dedicated IT service desk support.

Why Dedicated Service Desk?

Cost Savings
Cost Savings
When services are outsourced, there are no costs associated with training service representatives that ensure IT service desk outsourcing with resources necessary to operate it.
Decrease support ticket volumes
Decrease support ticket volumes
Outsourced technical support focuses on lowering support ticket volumes through automation, self-service software, and quantitative demand forecasting.
Improved Response Time
Improved Response Time
The outsourcing company is answerable to fulfill global IT service desk and avoiding liability as new business relationships with their customers.
Scalability
Scalability
The IT service desk outsourcing offers the best choice or down in response to changing demand, and the company only pays for tickets that are processed.
Improved customer experience
Improved customer experience
Outsourcing assistance desk support to a company with specialist agents results in a quality of service that equals or exceeds that offered by the organization.  

Service Desk Process followed at expandFORCE.

We are following tried-and-tested methods to drive necessary results for the businesses.

The dedicated service desk team at expandFORCE recognizes that no one answer fits all. We customize our solutions to meet the fundamental needs of each company. Whether onshore or offshore, remote, or contact center job, multilingual help desk facilities, 24x7x365, after-hours, or overflow, we have you covered with our service desk outsourcing. We help employees in any location and on any computer. We may make suggestions for ticketing tools, use our proprietary system, or integrate with your in-house system. We aid employees in any location and on any computer. The dedicated expandFORCE agents will teach the end-users what to do in new environments in real-time, guiding them every step of the way, using visually engaging and immersive technology with its service desk support enabled by the latest technology like AR, Big Data, BI, etc.  

We invest in automation and artificial intelligence technologies to help our officers. It allows them to complete assignments quickly and accurately as the AI technology automates routine employee investigations and eliminates repetitive activities. CGS enables help members to invest more time in more challenging exercises that include empathy and problem-solving abilities. 

Many different types of support are available for small, medium, and even large firms: full-time, part-time, as well as 24/7 support, application assistance desks, and customer service centers. We can build any kind of help desk solution to fit your exact needs, including complete, out-of-the-the-the-box solutions. 

The expandFORCE’s dedicated IT support desk is staffed with over a hundred accredited professionals available around the clock to assist with your IT needs. Our customer support desk service facilitates fast service to our clients and our customers. We provide IT service desk outsourcing for 24 hours, 365 days a year. 

The difference between our competitors and us is that at expandFORCE, you can avail yourself the flexibility to concentrate on targets and the freedom to incorporate new technology. Your Global Services helpdesk has a simplified itself. We will help you get the products and services into the market faster. You will also satisfy employees’ needs because you deal with problems quickly by leveraging our IT service desk management bound to address the everyday needs of business and addressing technical issues. 

Service Desk Process followed at expandFORCE.

expandFORCE Services for Dedicated Service Desk 

Defining Service KPIs

Defining Service KPIs

Customer satisfaction is greater than 85%, first call resolution is 80% or greater, average speed to answer is 80% in 60 seconds, and call abandonment is 5% or less.

CX Optimization

CX Optimization

We assist clients in selecting and optimizing the proper ticketing and CRM systems and information management software for help desk services.

Help Desk Certified Team

Help Desk Certified Team

Our IT service desk outsourcing includes experts having Soc 2 Type 2 compliance, PCI compliance, and ISO 9001:2017 certification.

Rapid Resolution of Issues

Rapid Resolution of Issues

Support for facilities, mobile applications, computers, and specialty technology, troubleshooting and repair, inexperienced and professional users, and knowledge base creation.

Predictive Analytics

Predictive Analytics

Predict and resolve problems before they arise with expert research.

Field Services

Field Services

 Reduce onsite support time and costs with field service teams.

AI & Human Hybrid

AI & Human Hybrid

Free human agents to pivot tasks requiring problem-solving.

Why choose expandFORCE for dedicated Service Desk?

Our IT service desk system follows a continuous process improvement model. This idea is built on the industry-standard ITIL Continuous Service Improvement system. As an essential part of IT service desk outsourcing, our CPI model can adapt to the organization’s and employees’ individual needs. 

Leverage our IT desk solutions that seamlessly integrate with the current IT workforce to serve as your workers’ first point of contact for technical assistance. As EF manages your tier 1 tickets, any tickets that need escalation are routed to your internal IT engineers. A remote support service desk is a simple, cost-effective, and professional way to supplement your IT services. It will relieve you of technological headaches and allow you to concentrate on your core competencies, thereby assisting your company’s growth. 

Our efficient, flexible, and cost-effective service desk offering can manage and resolve problems with printers, scanners, laptops, mobile device management, VPN configuration, and wireless network networking, to name a few. 

  • The Most Popular Partner for Microsoft consulting.
  • Microsoft cloud partner since the year 2006.
  • Offering top-notch expertise and customer service for an array of Microsoft Gold services.
  • A trusted name in the business fraternity for office 365 consultancy for over a decade.

Assorted Case Studies

Finance
Finance

Our engineers were finding a holistic approach that could meet all of their business needs.

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Global Retail
Global Retail

We proposed deploying a redundant, highly accessible architecture since their job is 24x7.

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Automobile
Automobile

Our experts assisted in creating a prototype, demonstrating the ability to meet their market

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